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Password issue
Published on 08/21/07.
There appears to be an issue with passwords “being forgotten” from time to time. The situation arrises when a password that you had set and used previously no longer works. We are looking into this issue to see what is causing it, so we can get it fixed.
Until this issue is resolved, you can simply reset your password and change it back to what it was before. Since this issue happens very rarely, it may be some time before we are able to track it down. Please let us know if this happens to you by filling out the contact support form when logged into your account.
We are sorry for any problems this may cause you.
UPDATE, 11/07 – The bug that was causing the password issue has been fixed, and should not cause any more problems for anyone. I apologize for the trouble it caused those few who dealt with it. Thanks for your patience.